Approaching 2018 with Open Minds and Open Hearts

The past year was an interesting year for the field of aging services and specifically skilled care – challenging workforce dynamics, funding reductions, and increased regulatory scrutiny. I guess you could take the positive approach and say aside from those it was a pretty good year. Those with a less positive view could see 2017 […]

Learning to Fear…Less

The key to success is striving to see clearly what is desired, setting our heart and whole being to the task, and implementing a thoughtful plan. Doing this can help overcome a variety of challenges and help us fear…less. – Long term care can be a scary place right now. Workforce issues, regulatory challenges […]

What is Your W.I.N. For Today? Why Leaders Must Know…

Let’s face it – the field of aging services is a change driven, chaotic environment. You start each day with plans and goals in place, only to find those altered by staffing challenges, resident needs, problem follow-up, and occasionally a visit from “friends” from the health department. So how do you find success in this […]

Being Thankful

Watch our video on “Positive Thinking – Being Thankful” These days Thanksgiving is a time typically known for remembering the pilgrims (time to pull out the history books), being with family, shopping, football and eating much more that we should in any four-day period. Historically Thanksgiving was a time the first settlers celebrated simply making it […]

Developing an Employee First Culture in an Organization

The past two weeks, we’ve explored what an employee-first culture consists of and how it benefits employees and employers alike. The question now is, what are the first steps for putting a structure like this into place? And why is starting this transition process so difficult for some organizations? This is what Vineet Nayar’s book “Employees First, Customers […]

Replay: The Importance of Resilience

If you asked anyone on the street what the characteristics of a good leader are, what do you think you’d hear? Probably all the usual suspects: tenacity, integrity, insightfulness, etc. How about resilience? It probably didn’t come to the top of your head, but it’s certainly just as essential. Resilience is the ability to pick […]

The Employee First Culture in Long Term Care

Introduced in the previous blog, the concept of the employee-first culture has started to transform workplace structures across the world. Companies of all sizes and industries are seeing the benefits of prioritizing their employees’ needs and empowering them in their daily interactions with clients. What kind of impact might implementing an employee-centered culture have on organizations in the long-term […]

What is an Employee First Culture?

You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact […]

Empowering S.M.A.R.T. Goals – Keeping it Realistic

So, you’ve created a goal that’s Specific, Measurable and Attainable… but is it realistic? Our fourth term stresses the importance of choosing goals that are realistic and really matter. Realistic goals (when met) drive the team, department, and organization forward. A goal that supports, or is in alignment with, other goals would be considered a […]