April 16, 2019
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You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact

April 1, 2019
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Ready for a Mini-Vacation?  Watch my video now Let’s face it, sometimes we really need a vacation, but time and resources continually get in our way. What if I told you there is always time for a mini-vacation, and gave you the tools to enjoy one each and every day?  Plus, researchers say that taking

February 12, 2019
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So, you’ve created a goal that’s Specific, Measurable and Attainable… but is it realistic? Our fourth term stresses the importance of choosing goals that are realistic and really matter. Realistic goals (when met) drive the team, department, and organization forward. A goal that supports, or is in alignment with, other goals would be considered a

January 1, 2019
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The past year was an interesting year for the field of aging services and specifically skilled care – challenging workforce dynamics, funding reductions, and increased regulatory scrutiny. I guess you could take the positive approach and say aside from those it was a pretty good year. Those with a less positive view could see 2018