What Was I Thinking? Increasing Emotional Intelligence
The personality of a leader is formed through development of intellectual quotient (IQ) and emotional quotient (EQ) or emotional intelligence (EI). IQ is stable by adulthood but EQ is always in process. EQ impacts decision making and behavior thereby providing growth opportunities for development of leadership skills.
Research indicates the most successful leaders are not those with a high level of intellect, but rather those with high levels of EQ. According to Goleman (2002), the four domains of EQ are: self-awareness, self-regulation, social awareness, and relationship building. These domains enable a leader to generate optimism, build trust, inspire others, and inspire an environment of collaboration.
Course Learning Objectives:
- Evaluate the four domains of EQ regarding their importance in a leadership role.
- Describe how emotions drive behavior and frame perspective.
- Assess EQ skills and specific actions for building EQ.
- Discuss critical thinking framework for decision making using EQ skills.
- Critique the process for coaching others in development of EQ.
Emotional intelligence is a key component of leadership and provides the best chance of personal and professional growth. This session will discuss the four domains and why each is important to self-development and building relationships with others.
Have you ever said something you wish you could take back? We all have at some point. Why does that happen? What drives this behavior and how can one improve the response? This session will discuss the science behind behavioral response, emotional hijacking, and what one can do to improve.
The first step for improving EQ is identifying where you are today. A self-assessment is the catalyst for growth. This session will offer a self-assessment of EQ along with key actions that can be taken to build EQ.
Decision-making is an essential skill for leaders. Some decisions are small and seemingly insignificant, others are more important and can have broad impact on both employees and customers. This session offers a framework for decision-making that relies on an evidenced based model and reduces bias in the process.
Leaders play a key role in the coaching and development of employees. This session will discuss a framework for coaching employees in emotional intelligence. Specific actions for helping others in building emotional intelligence will be discussed.