I recently read an article questioning the validity of social media ratings in long-term care vs. the rating system provided by CMS and I think the conversation should be expanded on. The Centers for Medicare and Medicaid Services did a fantastic job when they created their 5-star review system, but similar to other government agencies,
The following post was originally posted at MedBridgeEducation.com on July 10, 2018. Knowing yourself is the beginning of all wisdom.” –Aristotle To know and lead others, one must start by knowing oneself – implying that all successful leaders must embrace a realistic portraiture of their leadership style including strengths, gaps, knowledge, and experience. Beginning with
In our last blog post, we looked at the Vision of Lindashell.com; the ideal future we strive to create. We want to see long-term care fundamentally change to an industry of evidence-based practices that are routinely reviewed and ethics that are routinely prioritized. And, rather than throwing every plan at the wall to see if
When Lindashell.com was started, we wanted to make a commitment. A commitment to do passionate work in the field long term care and to the values that drive that passion. That commitment is crystalized in our 3 key statements of Vision, Mission and Focus. There are two main reasons we choose to adhere to these
All of us experience conflicts in some shape, form, or fashion at various points in our career. Sometimes it is a disagreement with a co-worker, supervisor, employee, resident, or family member. Conflict is a natural outcome of being in the people business. As people, we all bring different ideas, thoughts, perceptions, and opinions to a
Have you ever worked for a boss who kept calm and positive even when under tremendous pressure? If so, you probably remember how that person’s attitude impacted the stress-filled environment in a very positive way. Nurse leaders carry an enormous amount of responsibility for multiple tasks in long-term care: budget, documentation, supervision, equipment, census, quality
The past two weeks, we’ve explored what an employee-first culture consists of and how it benefits employees and employers alike. The question now is, what are the first steps for putting a structure like this into place? And why is starting this transition process so difficult for some organizations? This is what Vineet Nayar’s book “Employees First, Customers
Introduced in the previous blog, the concept of the employee-first culture has started to transform workplace structures across the world. Companies of all sizes and industries are seeing the benefits of prioritizing their employees’ needs and empowering them in their daily interactions with clients. What kind of impact might implementing an employee-centered culture have on organizations in the long-term
You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact
Travels at speeds up to 66 miles an hour, a vertical drop of 15 stories, five inversions including a barrel roll, corkscrew, and high-speed spiral…yes, it did all that. This is the description of the roller coaster I rode while on vacation. I didn’t ride it willingly, at first anyway. Ominous stories of people being
