You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact
Ready for a Mini-Vacation? Watch my video now Let’s face it, sometimes we really need a vacation, but time and resources continually get in our way. What if I told you there is always time for a mini-vacation, and gave you the tools to enjoy one each and every day? Plus, researchers say that taking
According to the United States Census Bureau, the population over 65 will have increased by 13.8% from 49.2 million to 56.1 million between 2016 and 2020 and further increase another 16.4% from 56.1 million to 65.2 million people between 2020 and 2025. It should come as no surprise that the number of for-profit and not-for-profit
“Change is the only constant in life” —Heraclitus of Ephesus In the world of healthcare, change is the only real constant. We don’t ask for it or volunteer to be impacted by it; it just happens. The key to weathering change as a leader is to have the knowledge and skills to manage throughout the
Are we there yet, when will we get there”? How many times did I say that from the back seat of our family car? For some reason, I had the need to know when we would arrive so we could start having fun. My parent’s typical response was “we’ll be there soon”. Somehow this felt
So, you’ve created a goal that’s Specific, Measurable and Attainable… but is it realistic? Our fourth term stresses the importance of choosing goals that are realistic and really matter. Realistic goals (when met) drive the team, department, and organization forward. A goal that supports, or is in alignment with, other goals would be considered a
Of all the challenges (and complaints) we get in long term care settings, the quality of food (or lack of) seems to be at the top of the list. For many of our residents what they eat has less to do with getting the daily allotment of nutrients, and more to do with maintaining a
Lofty goals can be exciting to think about; but are they attainable? It’s hard to accomplish “world peace” if you don’t know the name of our next-door neighbors. Our third term stresses the importance of goals that are attainable. While an attainable goal may stretch a team to achieve it, the goal should not be
Have you ever heard the phrase “if you can’t measure it, don’t do it”? For many of us this seems unattainable, but the reality is that measuring attainment of goals is not a luxury, but a mission critical requirement. In a recent post we got started with “Empowering S.M.A.R.T. Goals – Getting Specific”. Checkout this
I hate vague work instruction, it is confusing and not at all conducive to getting the job done (and rallying the team). If you’ve ever had a leader that is vague with their goals and direction you’ll know exactly what I mean. It’s time we all got more Specific in setting goals and leading teams.
