April 1, 2020
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You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact

March 29, 2020
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Dr. Linda Shell, MA, RN, in collaboration with MedBridge Education, is pleased to announce a multipart series designed for leaders and managers of healthcare organizations. View the full blog and see video here During this unprecedented COVID-19 virus crisis it is essential that leaders and their teams come together, with common purpose, to lead effectively,

March 28, 2020
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Have you ever worked for a boss who kept calm and positive even when under tremendous pressure? If so, you probably remember how that person’s attitude impacted the stress-filled environment in a very positive way. Leaders carry an enormous amount of responsibility for multiple tasks in healthcare: budget, documentation, supervision, equipment, census, quality care, survey

March 27, 2020
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All of us experience conflicts in some shape, form, or fashion at various points in our  career. Sometimes it is a disagreement with a co-worker, supervisor, employee, resident, or family member. Conflict is a natural outcome of being in the people business. As people, we all bring different ideas, thoughts, perceptions, and opinions to a

March 24, 2020
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The key to success is striving to see clearly what is desired, setting our heart and whole being to the task, and implementing a thoughtful plan. Doing this can help overcome a variety of challenges and help us fear…less. –  LindaShell.com Long term care can be a scary place right now. Workforce issues, regulatory challenges

September 17, 2019
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Driving candidate engagement in an employee driven marketplace The world of recruiting and hiring has changed. What have you done to compete in this employee driven market? What new approaches for recruiting have your put in place? What do your most recent hires say about your process? Has your volume of applicants increased? Workforce challenges,