Have you ever worked for a boss who kept calm and positive even when under tremendous pressure? If so, you probably remember how that person’s attitude impacted the stress-filled environment

All of us experience conflicts in some shape, form, or fashion at various points in our  career. Sometimes it is a disagreement with a co-worker, supervisor, employee, resident, or family

I remember how, as a director of nursing, I wanted to give my staff something that would demonstrate how much they were appreciated, and I didn’t want to wait until

You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the

In his children’s book Happy Birthday to You, Dr. Seuss eloquently wrote, “Today YOU are YOU, that is truer than true. There is no one alive who is youer than

Ready for a Mini-Vacation?  Watch my video now Let’s face it, sometimes we really need a vacation, but time and resources continually get in our way. What if I told

Let’s face it – the field of aging services is a change driven, chaotic environment. You start each day with plans and goals in place, only to find those altered

Introduced in the previous blog, the concept of the employee-first culture has started to transform workplace structures across the world. Companies of all sizes and industries are seeing the benefits of prioritizing

When we are no longer able to change a situation – we are challenged to change ourselves.  – Viktor E. Frankl While growing up my parents had just a few ‘wants’

How many times have you heard one or more of the following statements: “We can’t do that project” “We can’t make the changes you’ve requested” “We can’t meet the expectations