October 15, 2019
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All of us experience conflicts in some shape, form, or fashion at various points in our  career. Sometimes it is a disagreement with a co-worker, supervisor, employee, resident, or family member. Conflict is a natural outcome of being in the people business. As people, we all bring different ideas, thoughts, perceptions, and opinions to a

September 17, 2019
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Driving candidate engagement in an employee driven marketplace The world of recruiting and hiring has changed. What have you done to compete in this employee driven market? What new approaches for recruiting have your put in place? What do your most recent hires say about your process? Has your volume of applicants increased? Workforce challenges,

April 23, 2019
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“Collaboration is key.” It’s a well-worn phrase in just about any workplace, including long-term care facilities. And it’s a grand principle in theory. But when it comes to putting it into practice, it may feel a lofty aspiration—especially in light of tight deadlines, busy staffers, and an RAI process that requires others to complete their

April 16, 2019
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You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact

June 19, 2018
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The past two weeks, we’ve explored what an employee-first culture consists of and how it benefits employees and employers alike. The question now is, what are the first steps for putting a structure like this into place? And why is starting this transition process so difficult for some organizations? This is what Vineet Nayar’s book “Employees First, Customers

June 12, 2018
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Introduced in the previous blog, the concept of the employee-first culture has started to transform workplace structures across the world. Companies of all sizes and industries are seeing the benefits of prioritizing their employees’ needs and empowering them in their daily interactions with clients. What kind of impact might implementing an employee-centered culture have on organizations in the long-term