Engaging & Inspiring Others
It is essential that leaders understand the role of leading others, since without followers, there is no leadership. The workforce of today is very different than previous generations and demands a higher level of leader. Leaders must be adaptable, flexible, passionate, and collaborative. Employees want to be actively engaged in every aspect of the work. Communication skills and conflict management are essential to the leadership role. This course focuses on the role of the leader in building trust, understanding generational differences, conflict management, coaching for development, and communication.
Course Learning Objectives:
- Define the characteristics of an effective team leader and steps for building trust.
- Compare generational differences commonly found in the workplace and strategies leaders can use to develop a collaborative environment.
- Discuss the practice of coaching with questioning, along with tips and specific examples for getting started.
- Explore how engaging in difficult conversations decreases conflict and builds strong relationships.
- Describe strategies and techniques for improving communication and optimizing outcomes.
Leaders achieve the goals of the organization through those that follow them. It is important that leaders know how to lead a team and understand what team members expect from them. This session will discuss the characteristics of effective leadership and their impact on engaging and inspiring others.
There are four generations in today’s workplace including Millennials, GenXers, and Baby Boomers. Each generation sees the world through a very different lens and therefore has different expectations of a leader. This session will discuss generational differences, why they exist, and how leaders can effectively lead in a diverse work setting.
Employees are seeking opportunities to grow, develop, learn, and engage in the workplace. It is essential that leaders get to know the specific needs of individual staff and assist them in their professional growth. One of the most effective methods of coaching, engaging employees in problem solving, and assisting them in development is through the use of questioning. This session will discuss the art of coaching using open ended questions and the power of listening.
Leaders will experience a variety of conflict during the course of their career. It is essential that conflict is addressed quickly and effectively. Leaders often avoid conflict impacting relationships and reducing effectiveness. This session will discuss the steps a leader can take for engaging in difficult conversations, resolving conflict, and building positive work relationships.
Communication of all types occurs at every level of an organization. Effective communication skills are essential for achieving positive outcomes, meeting expectations, and improving quality. This session will discuss strategies for improving communication.