Business & Strategy

April 23, 2019
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“Collaboration is key.” It’s a well-worn phrase in just about any workplace, including long-term care facilities. And it’s a grand principle in theory. But when it comes to putting it into practice, it may feel a lofty aspiration—especially in light of tight deadlines, busy staffers, and an RAI process that requires others to complete their

April 16, 2019
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You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact

February 12, 2019
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So, you’ve created a goal that’s Specific, Measurable and Attainable… but is it realistic? Our fourth term stresses the importance of choosing goals that are realistic and really matter. Realistic goals (when met) drive the team, department, and organization forward. A goal that supports, or is in alignment with, other goals would be considered a