Watch our video on achieving “Excellence” Off the top of your head, can you name the best basketball player of all time? The best jazz saxophonist? The best investor? You probably thought of the big names—Michael Jordan, John Coltrane, Warren Buffet. The specific talents and skills of these three couldn’t be more different, but they

Watch our video on having “Hope” The 2nd element of SurTHRIVELeadership is Hope. One might think, “of course, everyone has hope”. True, I believe hope is something intrinsic to everyone. But when you you take a closer look at it, you realize how much hope really plays a part in quality leadership. To have hope means to

Let’s face it – the field of aging services is a change driven, chaotic environment. You start each day with plans and goals in place, only to find those altered by staffing challenges, resident needs, problem follow-up, and occasionally a visit from “friends” from the health department. So how do you find success in this

I recently read an article questioning the validity of social media ratings in long-term care vs. the rating system provided by CMS and I think the conversation should be expanded on. The Centers for Medicare and Medicaid Services did a fantastic job when they created their 5-star review system, but similar to other government agencies,

Travels at speeds up to 66 miles an hour, a vertical drop of 15 stories, five inversions including a barrel roll, corkscrew, and high-speed spiral…yes, it did all that. This is the description of the roller coaster I rode while on vacation. I didn’t ride it willingly, at first anyway. Ominous stories of people being

A director of nursing services’ (DNS’s) active involvement in staff education is vital, even though the level at which the DNS is involved in the planning and execution of education is largely determined by the size and resources of the facility. In smaller facilities, the role of organizing and leading in services often falls to the DNS. For example,

The nurse began her morning like any other day, walking from one resident room to the next. She checked vital signs, passed meds, and shared the usual conversation with both residents and staff. It was not until she entered Thelma’s room and asked, “How did you sleep last night?” that she realized the importance of

Is it possible that finding targeted talent can be done easier, cheaper and more effective than using online job sites or job recruiters? Consider using Facebook advertising to find your next talented employee. While Facebook has become an integral marketing tool for businesses to promote their brands, products and services, there is another opportunity that

When we are no longer able to change a situation – we are challenged to change ourselves.  – Viktor E. Frankl While growing up my parents had just a few ‘wants’ for me and my brother. They wanted us to be men of honor and men of faith. They also wanted us to treat others as

How many times have you heard one or more of the following statements: “We can’t do that project” “We can’t make the changes you’ve requested” “We can’t meet the expectations you’ve set for our teams” Or… “That won’t work, we’ve tried it before” “We won’t be able to meet the timelines requested” “I won’t be