Have you ever worked for a boss who kept calm and positive even when under tremendous pressure? If so, you probably remember how that person’s attitude impacted the stress-filled environment in a very positive way. Leaders carry an enormous amount of responsibility for multiple tasks in healthcare: budget, documentation, supervision, equipment, census, quality care, survey

All of us experience conflicts in some shape, form, or fashion at various points in our  career. Sometimes it is a disagreement with a co-worker, supervisor, employee, resident, or family member. Conflict is a natural outcome of being in the people business. As people, we all bring different ideas, thoughts, perceptions, and opinions to a

I remember how, as a director of nursing, I wanted to give my staff something that would demonstrate how much they were appreciated, and I didn’t want to wait until the holidays arrived to do it. Yes, we had the occasional team celebrations, but it always seemed that more should be done to show them

You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact

In his children’s book Happy Birthday to You, Dr. Seuss eloquently wrote, “Today YOU are YOU, that is truer than true. There is no one alive who is youer than YOU.” The book was intended to encourage children to celebrate who they are and the ability they have to shape the course of their lives.

Ready for a Mini-Vacation?  Watch my video now Let’s face it, sometimes we really need a vacation, but time and resources continually get in our way. What if I told you there is always time for a mini-vacation, and gave you the tools to enjoy one each and every day?  Plus, researchers say that taking

Let’s face it – the field of aging services is a change driven, chaotic environment. You start each day with plans and goals in place, only to find those altered by staffing challenges, resident needs, problem follow-up, and occasionally a visit from “friends” from the health department. So how do you find success in this

Introduced in the previous blog, the concept of the employee-first culture has started to transform workplace structures across the world. Companies of all sizes and industries are seeing the benefits of prioritizing their employees’ needs and empowering them in their daily interactions with clients. What kind of impact might implementing an employee-centered culture have on organizations in the long-term

When we are no longer able to change a situation – we are challenged to change ourselves.  – Viktor E. Frankl While growing up my parents had just a few ‘wants’ for me and my brother. They wanted us to be men of honor and men of faith. They also wanted us to treat others as

How many times have you heard one or more of the following statements: “We can’t do that project” “We can’t make the changes you’ve requested” “We can’t meet the expectations you’ve set for our teams” Or… “That won’t work, we’ve tried it before” “We won’t be able to meet the timelines requested” “I won’t be