All of us experience conflicts in some shape, form, or fashion at various points in our  career. Sometimes it is a disagreement with a co-worker, supervisor, employee, resident, or family member. Conflict is a natural outcome of being in the people business. As people, we all bring different ideas, thoughts, perceptions, and opinions to a

You’ve probably heard the phrase “the customer is always right” a thousand times before. It’s so ingrained in our culture and everyday business practices because it seems like common sense. Prioritize the needs of the customer above all else and business will thrive. But there’s an often overlooked member of this equation that truly has the greatest impact

The following post was originally posted at MedBridgeEducation.com on July 10, 2018. Knowing yourself is the beginning of all wisdom.” –Aristotle To know and lead others, one must start by knowing oneself – implying that all successful leaders must embrace a realistic portraiture of their leadership style including strengths, gaps, knowledge, and experience. Beginning with

Watch our video on achieving “Excellence” Off the top of your head, can you name the best basketball player of all time? The best jazz saxophonist? The best investor? You probably thought of the big names—Michael Jordan, John Coltrane, Warren Buffet. The specific talents and skills of these three couldn’t be more different, but they

Watch our video about having “Vigor” Being a strong leader doesn’t just mean knowing your stuff. It doesn’t mean having all the words to say or planning all the right things to do. At it’s core, it means being strong—literally. Your physical, mental, and spiritual health all have a direct impact on your work performance and your

Watch our video on having “Insight” Insight, the fourth SurTHRIVELeadership element, is all about looking below the surface. It’s about looking for patterns in the subtext of ordinary and extraordinary things, finding connections that weren’t obvious at the outset. To provide insight, one must seek the why’s or how’s of a certain event to give a new perspective

Watch our video on being “Realistic” In order to make the intangibility of hopes and dreams into tangible plans and goals, one must first determine how that transition is made. This requires being Realistic, the 3nd element of SurTHRIVELeadership. A realist knows the extent of their abilities and is well aware of every resource at their disposal. In

Watch our video on having “Hope” The 2nd element of SurTHRIVELeadership is Hope. One might think, “of course, everyone has hope”. True, I believe hope is something intrinsic to everyone. But when you you take a closer look at it, you realize how much hope really plays a part in quality leadership. To have hope means to

Watch our video on being “Tested” Everyone has been through difficult times; events that test their character, their beliefs, their emotional and physical strength. They can be significant once-in-a-lifetime events, or they might simply be the challenges of everyday life. Some have a positive outcome, like a job search, and others, like the loss of

Let’s face it – the field of aging services is a change driven, chaotic environment. You start each day with plans and goals in place, only to find those altered by staffing challenges, resident needs, problem follow-up, and occasionally a visit from “friends” from the health department. So how do you find success in this